Customer Service 


We aim to post items within 5 days of receipt of order.
All payments are in UK sterling. Cheques must be drawn from a UK bank and made payable to 'C Hatton'.  

Online payments are made via PayPal.


If the items do not match expectations or arrive damaged, please return for a full refund. Return postage is not refundable unless items are faulty or incorrectly sent. Please obtain proof of postage, as this will be needed to verify return should item not be received. Please wrap carefully to prevent damage.


Prices are valid until December 31 2015.


If you have queries regarding mail order products, please call +44  845 872 2251

or email:



- Home Visits
- Online Consultations
Puppy/Kitten Advice Sessions

- Foster Care Assessments
- Public Talks and Staff CPD


Please complete our contact form and I will be in touch as soon as possible. 

Online Sessions are available. Home visits will resume when Covid restrictions are lifted!



Admin address only:
2 Church Rd, CV23 9EG